You have 7 days from receiving your order to request a return. • Refunds are only offered for defective or incorrect items. • For all other reasons (e.g. change of mind), we offer exchange only. • Price differences between exchanged items are not refunded.
Items must be unused, in original packaging, and include proof of purchase.
Please email us at aur.hijab.store@gmail.com or contact through whatsapp before sending anything back.
How long does it take for delivery?
We offer nationwide delivery across Pakistan. Delivery typically takes 3–5 working days based on your location.
what payment methods do you accept?
We currently offer the following options: • Cash on Delivery (COD) • Bank Transfer (IBFT) • Easypaisa / JazzCash
Are the colors exactly as shown in pictures?
We do our best to capture colors as accurately as possible. However, a slight variation may occur due to different screen displays and lighting.
How can I cancel my order?
You can cancel your order before it is processed by contacting us via WhatsApp or email at aur.hijab.store@gmail.com. Once your order is processed, no changes can be made. At that point, our return policy will apply.
What is your office address?
Our office is located at:
47-G, Jail Road, Shadman, Lahore.
For any inquiries or assistance, feel free to contact us at aur.hijab.store@gmail.com or whatsapp us.
